tc444 Privacy Policy

01 Introduction

tc444 ("the Platform", "we", "us", "our") operates the online betting and casino platform accessible at tc444.io. We are committed to safeguarding the privacy and personal data of all users who interact with our platform, whether as registered players, casual visitors, or individuals who contact our support team.

This Privacy Policy ("Policy") sets out in clear, plain English the personal data that tc444 collects from users, the purposes for which that data is processed, the legal bases on which we rely, how long we retain your data, and the rights you have in relation to your personal information.

tc444 serves players located in Bangladesh and operates in accordance with applicable data protection principles, prioritising transparency, data minimisation, and security in every aspect of how we handle personal information. This Policy is reviewed and updated periodically to reflect any changes in our data practices or applicable legal requirements.

This Policy should be read together with the tc444 Terms & Conditions and Responsible Gaming Policy, all of which form part of the overall agreement between you and tc444. In the event of any conflict between this Policy and any other document, this Policy shall govern in respect of data privacy matters.

02 Data We Collect

tc444 collects personal data in the following categories. We collect only what is necessary for the specific purposes described in this Policy.

Registration & Identity Data

• Full legal name
• Date of birth (for age verification — players must be 21 or older)
• Residential address (including district, city, and postcode)
• Email address
• Username chosen at registration
• Hashed password (we never store plain-text passwords)

KYC & Verification Documents

• Bangladesh National Identity Card (NID) — front and back scan or photograph
• Passport (where applicable)
• Driving licence (front and back)
• Proof of address (utility bill or bank statement dated within 90 days)
• Payment method verification documents (e.g., screenshot of bKash or Nagad account confirming ownership)

Financial & Transaction Data

• Deposit amounts, dates, and payment methods used (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Withdrawal requests, amounts, and processing status
• Account balance history
• Bonus and promotion transaction records

Gaming Activity Data

• Bets placed, markets selected, stakes, and outcomes
• Casino and live casino game sessions (game title, provider, duration, wager amounts)
• Login and logout timestamps
• Responsible gaming tool settings (deposit limits, self-exclusion status, session reminders)

Technical & Device Data

• IP address at registration and at each login
• Device type, operating system, and browser version
• Geolocation data (country and city level) derived from IP address
• Session duration and page interaction data

Communications Data

• Content of support tickets and live chat conversations
• Emails sent to or received from [email protected]
• Feedback and survey responses submitted voluntarily

03 How We Collect Your Data

tc444 collects your personal data through the following channels:

Directly From You

The majority of personal data we hold is provided directly by you during the account registration process, when submitting KYC documents, when making deposits or withdrawal requests, when contacting the support team, and when using responsible gaming tools. You always have control over what you share with us in direct interactions.

Automatically During Platform Use

When you access tc444, our platform automatically collects certain technical data, including your IP address, browser type, device identifiers, and session activity. This data is collected using server logs, cookies, and similar technologies to ensure the platform operates correctly and securely.

From Third-Party Service Providers

In some cases, tc444 receives limited personal data from third-party providers engaged to support the operation of the platform:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard networks) confirm transaction status and payment account ownership.
• KYC and identity verification providers validate the authenticity of documents submitted during the verification process.
• Game studios (e.g., Evolution Gaming, Pragmatic Play, Ezugi, Spribe) provide anonymised session and outcome data associated with your account for record-keeping and dispute resolution purposes.

04 How We Use Your Data

The table below summarises the primary purposes for which tc444 processes your personal data, alongside the category of data used for each purpose.

tc444 does not use your personal data for automated decision-making that produces significant legal effects on you as a player without human review. Where automated tools are used to flag potentially problematic gambling behaviour or suspicious transaction patterns, a member of the tc444 compliance team reviews each flagged case before any account action is taken.

05 Legal Basis for Processing

tc444 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform the contract between you and tc444 — for example, creating your account, processing your deposits and withdrawals, and resolving betting disputes.
• Legal Obligation: Processing required to comply with applicable legal requirements — for example, age verification (21+), anti-money laundering (AML) record-keeping, and reporting obligations to relevant authorities.
• Legitimate Interests: Processing carried out in pursuit of tc444's legitimate business interests where those interests are not overridden by your fundamental rights and freedoms — for example, fraud detection, platform security monitoring, and improving the user experience through analytics.
• Consent: Processing based on your freely given, specific, and informed consent — for example, sending you promotional emails about bonuses, seasonal offers, and new games. You may withdraw your consent to marketing communications at any time by contacting [email protected].

06 Sharing Your Data

tc444 does not sell your personal data to any third party under any circumstances. We share personal data with third parties only in the limited situations described below, and only to the extent necessary for the specified purpose.

Operational Service Providers

tc444 engages carefully selected third-party providers to support the operation of the platform. These providers act as data processors on tc444's behalf and are contractually required to process data only in accordance with tc444's instructions and to maintain appropriate security measures. Current categories of operational providers include:

• Payment processing partners (bKash, Nagad, Rocket, Upay, Visa and Mastercard network processors)
• Identity and KYC verification service providers
• Cloud hosting and server infrastructure providers
• Game studio technology providers (Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Spribe, Microgaming, Habanero)
• Customer support platform providers
• Platform analytics and monitoring services (operating on anonymised data only)

Legal & Regulatory Disclosure

tc444 may disclose personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of tc444, our players, or the public. In such cases, tc444 will disclose only the minimum data required to satisfy the legal obligation.

Business Transfers

In the event that tc444 is subject to a merger, acquisition, or sale of all or substantially all of its assets, personal data held by tc444 may be transferred to the acquiring entity as part of that transaction. Affected players will be notified by email of any such transfer and of any material changes to this Privacy Policy arising from it before the transfer takes effect.

07 Cookies & Tracking Technologies

tc444 uses cookies and similar tracking technologies on its platform for the purposes described below. A cookie is a small text file placed on your device by a website you visit. Cookies do not contain executable code and cannot be used to run programs on your device.

Types of Cookies Used

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in during a session and security cookies that help detect fraudulent login attempts. These cannot be disabled without impairing platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised information about how players interact with the platform, such as which pages are visited most frequently and how users navigate between sections. This data helps tc444 identify and fix usability issues.
• Functional Cookies: Remember your preferences, such as language settings and responsible gaming tool configurations, so you do not need to re-enter them on each visit.
• Security & Fraud Prevention Cookies: Assist tc444 in detecting suspicious activity, including multiple-account attempts from the same device and unusual login patterns that may indicate account compromise.

Managing Cookies

You can control cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note that disabling strictly necessary cookies will prevent you from logging in to tc444 and using core platform features. Instructions for managing cookies in common browsers are available in your browser's help documentation.

tc444 does not use third-party advertising or retargeting cookies. No cookies placed by tc444 are used to track your activity on other websites or to serve you tc444 advertisements on external platforms.

08 Data Retention

tc444 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The table below summarises our standard retention periods by data category.

Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data (which cannot identify any individual) may be retained indefinitely for platform analytics and business planning purposes.

09 Your Rights

As a user of tc444, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered username and a description of your request.

• Right of Access: You may request a copy of the personal data that tc444 holds about you. We will provide this within 30 days of receiving a verified request, free of charge for reasonable requests.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: In certain circumstances you may request deletion of your personal data. Note that we may be required to retain certain data to comply with legal obligations (e.g., AML record-keeping), in which case we will explain what data must be retained and why.
• Right to Restrict Processing: You may request that tc444 limit the processing of your personal data while a rectification or objection request is being considered.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request that your data be provided to you in a structured, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for personalisation purposes. tc444 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

10 Children & Underage Players

The tc444 platform is strictly for adults aged 21 and above. tc444 does not knowingly collect, store, or process personal data relating to any person under the age of 21. The registration process requires users to declare their date of birth, and all accounts are subject to mandatory age verification through the KYC process before any withdrawal is permitted.

If tc444 becomes aware that personal data has been collected from a person under the age of 21, that account will be suspended immediately, any balance will be dealt with in accordance with the Terms & Conditions, and all personal data associated with the underage registration will be securely deleted or, where required by law, quarantined for regulatory reporting purposes only.

Parents and guardians who believe that a person under 21 may have registered an account on tc444 are urged to contact us immediately at [email protected]. tc444 will investigate and take prompt action. We also encourage the use of parental control software to prevent underage access to online gambling platforms.

11 Security Measures

tc444 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL Encryption: All data transmitted between your device and tc444 is encrypted in transit using current TLS standards. The padlock icon visible in your browser address bar confirms that your connection is secure.
• Password Hashing: User passwords are stored as salted cryptographic hashes using a modern hashing algorithm. Even in the event of a database compromise, plain-text passwords cannot be recovered from stored hash values.
• Access Controls: Access to personal data within tc444's internal systems is restricted on a strict need-to-know basis. Staff access permissions are reviewed regularly and revoked immediately upon role change or departure.
• Intrusion Detection: tc444's infrastructure is monitored continuously for unusual activity patterns that may indicate unauthorised access attempts, including brute-force login attacks and SQL injection attempts.
• Regular Security Reviews: tc444 conducts periodic security assessments of its platform and data handling practices to identify and remediate potential vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their tc444 accounts for an additional layer of login security. 2FA requires confirmation via a one-time code in addition to the standard password.

While tc444 takes every reasonable measure to protect your personal data, no online platform can guarantee absolute security. Players are encouraged to use a strong, unique password for their tc444 account and to log out after each session, particularly when using shared or public devices.

12 Changes to This Policy

tc444 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services we offer. The effective date at the top of this Policy will be updated each time a revision is made.

Material changes to this Policy — that is, changes that meaningfully affect how we collect, use, or share your personal data — will be communicated to registered players via the email address on file at least 14 days before the change takes effect. Non-material clarificatory changes may take effect immediately upon publication.

Continued use of the tc444 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree to a material change, you may close your account by contacting [email protected] before the change takes effect and request a withdrawal of your remaining balance.

13 Contact & Data Requests

For any questions, concerns, or requests relating to this Privacy Policy or tc444's handling of your personal data, please contact our support team using the details below. The tc444 support team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.

Support Email: [email protected]

Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)

When submitting a data-related request, please include the subject line "Privacy Request" or "Data Rights Request" in your email, along with your registered username and a clear description of your request. tc444 will acknowledge all privacy-related emails within 5 business days and will provide a substantive response within 30 days, or sooner where the nature of the request permits.